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Incorrect space available

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Marc Raybin

Attention Box Support, 

I need the you to run a script to correct the issue of Box reporting that the account I manage on behalf of a client does not have enough space. This happens a few times a year and I see your process for handling this issue has changed. I have no idea how to contact you to run the script. I used to simply email you and that would take care of it. 

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  • Rona

    Hi Marc, 

    Welcome to Box Community and I’m here to help!

    Looks like you're already working with the Product Support team, please keep an eye to your email as our team will get in touch to help address your issue. 

    Thanks for posting! 

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