Box not updating

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Sherry Stoffer

• May 02, 2023 22:11

This is useless. I have been having this issue for months. If we need to create a support case then have a link where we can do so!!!!

I get this message repeatedly:

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

"Here" only takes me to a forum where others are having the SAME issue

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  Rui Barbosa

  • May 03, 2023 19:25

  Hi Sherry, sorry about that, the language is not clear at all.

  This is the developer forum, and I think the message means the support forum.

  I'll move this message to the support forum.

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  Rona

  • May 05, 2023 18:32
  • Edited

  Hi Sherry, 

  Welcome to Box Community! 

  Sorry to hear about your issue updating Box and let me assist. 

  We'd like to start with the following: 

  • What is the Operating System running in your machine? Find out if you're running the supported Operating System to use Box. 
  • What is the current version of your Box application? 
  • Are you receiving an error, could you attach a screenshot here? 

  We'll await for your reply! 

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