Need to reset authenticator

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Mark Gishen

• May 03, 2023 12:12

I am locked out of my personal account due to a changed phone and the previous Authenticator app is now not working. Can you reset my account please so I can set it up again? At present I cannot log in to my account at all.

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  Rona

  • May 04, 2023 16:08

  Hi Mark, 

  Welcome to Box Community and glad to assist! 

  I opened a new ticket regarding your login issue and a member of our team will get in touch. 

  Please keep an eye to your email. 

  Thanks for posting!

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  Ken Horne

  • December 04, 2023 23:15

  @Rona, i have the same issue. I got a new phone and I lost my Authenticator App. Could you help me here please? Thank you!

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