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Manually Reset Box

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Ron Peters

I've been locked out of Box Drive. It tells me to manually reset. I'm on an IMAC. It tells me that I need to quit in order to reset, but I'm unable to quit as when I follow the instructions I do not find the gear icon and it tells me that I'm not on the Box Drive. Suggestions would be appreciated.

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  • Rona
    • Edited

    Hi Ron, 

    Welcome to Box Community and I’m here to help!

    You may restart your machine and uninstall your Box Drive: 

    1. Quit Box Drive
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive
    You do not see your password as you enter it. Just press ENTER when have finished typing it in.
     
    Once you've successfully removed Box Drive, please reinstall it here. 
     
    Hope it helps! 
     
     
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