Manually Reset Box
AnsweredI've been locked out of Box Drive. It tells me to manually reset. I'm on an IMAC. It tells me that I need to quit in order to reset, but I'm unable to quit as when I follow the instructions I do not find the gear icon and it tells me that I'm not on the Box Drive. Suggestions would be appreciated.
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Hi Ron,
Welcome to Box Community and I’m here to help!
You may restart your machine and uninstall your Box Drive:
- Quit Box Drive
- Open a Terminal window and run the following command:
fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
This command will:
- Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)
Note
If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.
- Exclude from the above archive files that are “up-to-date” or synced on Box
- Re-create the parent hierarchy of the archived files
- Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)
- While still in the Terminal window, now run the uninstaller script:
- Type the following and press Enter:
/Library/Application\ Support/Box/uninstall_box_drive
- Type the following and press Enter:
Once you've successfully removed Box Drive, please reinstall it here.Hope it helps!
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