Box very slow to load

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Christy DeYoung

• May 04, 2023 18:16

Why is Box so slow to load when I start up my computer? It often takes a few minutes for the Box drive to connect.

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  Rona

  • May 08, 2023 22:52
  • Edited

  Hi Christy, 

  Welcome to Box Community and glad to help! 

  Please reset your Box Drive manually: 

  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
  2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

  • You may need to show hidden folders to see \AppData.
  • Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
  • From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
  • Restart the Box Drive and follow the prompt to log back in.

  Re-launch Box Drive and log in again. 

  Hope it works! 

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