Can't download from box

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marylandcowboy

• May 04, 2023 18:59
• Edited

I'm experiencing file downloads I cannot download files from the box app to my cell phone. When I go to the Box app for the permissions I don't see storage I just see microphone camera location. I can upload but forget downloads. Any idea how to fix this.

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  Rona

  • May 08, 2023 22:00

  Hi there, 

  Welcome to Box Community and glad to help! 

  Can I confirm the Operating System running in your mobile device? Also, are you getting an error message that you can share with us? 

  We'd love to hear back from you! 

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  marylandcowboy

  • May 08, 2023 22:10

  I could not get it to work period.. I literally had to reset my phone and then it worked even deleting box and reinstalling it didn't work so I don't know if it's something in my phone or whatever I did a virus scan nothing came up. So I don't know.

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