Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Preview didn't load

Answered
Follow
New post
FRANCISCO SINTA

Hello,

I am trying to preview a video file in Chrome, but I keep getting the following message:

"We’re sorry, the preview didn’t load. Please refresh the page."

This is the video to the link I am trying to view: https://airtimemedia.app.box.com/s/k73fr1x4jtkarymehl4dsefao2pikarx

I did try playing this video in the Edge browser, and it plays okay, as well as when I download it.  I also tried it in a different laptop, and it played there.  However, when I updated Chrome from version 112 to 113 in that laptop, the video now will not play.

Is this perhaps a compatibility issue between BOX and the new version of Chrome?

0

Comments

1 comment

Date Votes
  • Rona

    Hi Francisco,

    Welcome to Box Community and I’m here to help!

    Looks like the content in this shared link has been deleted, kindly reach out to the sender/owner of this shared link so they may recover the file. 

    Hope it helps! 

    0
    Comment actions Permalink

Please sign in to leave a comment.