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Linda

• May 04, 2023 21:21

My business email has changed.  I don't have access to the old email address. 

Trying to change my login credentials with the new email address. Getting an error message:  "Forbidden 403.  Attempting a prohibited action."

Really simple issue that would probably take about 2 minutes to resolve.  I have no intention of wading through 10 articles.....

Can't believe that you folks don't have support.  Really disgusted with how Box is hiding.  What a way to run a business.  Zero customer service.  I've been low maintenance.  Up until now I haven't needed any assistance.  

Looks like I'll be looking for a different provider.

Linda Jensen

 

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  Rona

  • May 04, 2023 22:18

  Hi there, 

  Welcome to Box Community, sorry for your trouble and glad to assist! 

  I opened a new ticket regarding your login issue and a member of our team will get in touch. 

  Please keep an eye to your email. 

  Thanks for posting!

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