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Manual Reset not working

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Laura Wolters

I have followed the directions multiple times, including restarting my computer after removing all application files. It's still not working. Still having no luck getting access to my box.com account via "finder".

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  • Rona

    Hi Laura, 

    Welcome to Box Community and glad to help! 

    You may proceed to uninstall and reinstall your Box Drive application from your machine. 

    1. Quit Box Drive
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive
    You do not see your password as you enter it. Just press ENTER when have finished typing it in.
     
    Lastly, you may reinstall Box Drive here.
     
    Hope it helps! 
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  • Jane Fox

    How do I know when the first Command is done? Nothing is happening

     

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