Email Change

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Marisa Blake

• May 05, 2023 14:35

Hey there!  I was trying to change/update my email.  When I did, I got an email verification after I typed in a new password that said "Forbidden".  I just tried to rechange my email address and now box is saying that the email is "Already in use".  Help please and Thank you!

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• 

  Rona

  • May 05, 2023 23:03
  • Edited

  Hi Marisa, 

  Welcome to Box Community and I’m here to help! 

  I opened a new ticket and our Product Support team will get in touch to help address your concern. Please keep an eye to your email. 

  Thanks for posting! 

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