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2 comments

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  • John Sinclair

    I upgraded and got a message saying a problem was encountered and manual reset was needed. I tried that. reopened box and got the same message (and to contact support if the issue continued). I tried deleting and reinstalling the app. Same issue. It has sent my logs to box multiple times. Not sure what to do now?

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  • Rona

    Hi John, 

    Welcome to Box Community and I'm here to help! 

    You may proceed and uninstall your Box Drive: 

    1. Quit Box Drive
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when have finished typing it in.

    Once you've successfully removed Box Drive, please reinstall Box Drive here. 

    Hope it works! 

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