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Unable to access link

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Deanelle Thomas

I just used the link this morning and only a few hours later it says he link can't be accessed or was removed. The company is no longer in business so I'm unable to contact the owner to request access. They were my wedding videos, is there anyway I'll be able to get access to them again?

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  • Rona
    • Edited

    Hi Deanelle, 

    Welcome to Box Community and I’m here to help!

    If you're receiving this error from a shared link that used to work, you may want to contact the sender/owner of this shared link as it might have been expired or deleted. 

    In addition to this, this error typically is caused by one of 3 things:

    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.

    Hope it helps! 

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