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Login failed issue

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bae yeojeong


This is the name of the box account that I want to use.
I am continuously trying to log in to the box with the above address.
However, login always fails and the message 'Invalid Login Credentials' is printed.

When I try to reset my password on https://account.box.com/login/reset , I never get a password reset email.

As a countermeasure against spam processing, I have registered the '@box.com' address in Allow To Receive, but the mail has still not arrived.


I would appreciate it if you could tell me what action I should take to log in using the account name of 

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Note: We've removed your email address from this post to keep your data private and secured. 

    To assist with your login query, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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  • bae yeojeong

    Thank you for your kind answer.
    I still haven't received any calls, but when will this situation be resolved?

    Thank you.

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