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Re-Syncing Folders

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Shelby Bruun

I have a version of a Box folder on my Desktop that does not match the up-to-date version on Box due to changes I made on my local device with sync turned off. I've deleted the Box Sync application and re-dowloaded it, hoping it would "refresh" my synced folders with the current, online versions. When the sync starts, however, it is not clear to me that this is the case. I want to be sure that the folder on my desktop is being updated by the online version, and not the other way around. Is this the case? If not, what can I do to be sure the sync is adopting the online version and not my desktop version?

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  • Rona

    Hi Shelby, 

    Welcome to Box Community and I'm here to help! 

    To help with your syncing issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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