Can't invite new users
Answered
We've had some new hires start at our company in recent months and none of them have receive the expected 'invite' email from Box. I've tried the "Resend Invite" feature several time at this point, still no email makes it through to their inboxes. I'm in discussion with our email security provider at the moment and they are saying that no emails from Box have been blocked and also that no emails have been received from Box. From what they are telling me, Box does not seem to be sending an email for us when I use the "Resend Invite" feature. Can anybody confirm whether or not these email invites are being sent for my specific team plan?
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Hi Peter,
Welcome to Box Community and I’m here to help!
To possibly address your colleague's issue in receiving their respective email notifications from Box:
- Check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
- Firewall, Content Filter, or Email Security Policy: Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from the following domains be added to the email allow list (safe sender) to ensure that Box messages are not blocked.
- box.com
- notify.box.com
- reply.box.com
- track.box.com
- Incorrectly typed email address: Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.
Hope it works!
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