About how to log in even if you cannot authenticate with 2-step verification

Answered

Follow

New post

鈴木　謙太郎

• May 11, 2023 06:16

I lost the mobile phone I was using for two-factor authentication for the account I was using so far, so I can't log in. How do I log in? I created a new account just to ask this question.

0

• 

  Rona

  • May 11, 2023 14:42

  Hi there, 

  Welcome to Box Community and I'm here to help! 

  Kindly contact our support site using the email linked to your affected Box account. This way we could provide the instructions on how you can change your mobile number for 2-Steps Verification. 

  Hope it helps! 

  0

  Comment actions Permalink
• 

  鈴木　謙太郎

  • May 12, 2023 02:03

  thank you for your reply.
  I can't log in to my original account because of two-factor authentication. I couldn't contact the support site if I couldn't log in, so I created a new account and asked a question here.
  How can I contact the support site without logging in?

  0

  Comment actions Permalink
• 

  Rona

  • May 19, 2023 14:06

  Hi there, 

  Good day! 

  The Box team are committed to keep your contents private and secured as much as possible. This is why we kindly ask you to use the affected email to address your login issue. 

  You may open a ticket without signing in here: https://support.box.com/hc/en-us/requests/new?ticket_form_id=360002479454&referrerPageUrl=https://support.box.com/hc/en-us/requests/new

  We look forward in assisting you! 

  0

  Comment actions Permalink

Please sign in to leave a comment.