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Uchihashi,Takayuki(内橋 孝行)_TTMF

• May 11, 2023 07:12

Hello,

My colleague is having issue to sign up Box account.

He cannot receive Box's signup email when I send invitation.
Our IT department also confirmed there is no issue with firewall or filter settings.

Could someone create case on behalf of me to contact Box support directly?

Thank you.

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• 

  Rona

  • May 11, 2023 14:51
  • Edited

  Hi Takayuki, 

  Welcome to Box Community and I’m here to help!

  We encourage you to have the affected user to contact our support page, that way we could check the user's email address. 

  We'd love to further assist! 

   

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  Uchihashi,Takayuki(内橋 孝行)_TTMF

  • May 11, 2023 15:32

  Hello Rona,

  Thank you for your reply.
  I will try with my colleague to contact Box support page you provided.

  Best regards,

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