Document opens instead of folders

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Christine Martynowski

• May 12, 2023 14:46

I have a document that opens instead of my folders.  How can I stop it?

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  BatMan

  • May 12, 2023 15:15

  try to logout
  close browser
  delete cache browser
  reopen and sign in

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  Rona

  • May 12, 2023 22:34
  • Edited

  Hi Christine, 

  Welcome to Box Community and I’m here to help!

  BatMan, thanks for your insight and hope it works for Christine. 

  Meanwhile, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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