I've Just paid for Box Personal Pro but I can not access

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Carolyn Grayson

• May 12, 2023 21:18

Paid $79.99 for an upgrade and I'm told the upgrade failed. I was clearly charged the amount listed. There is no customer service, all we have is the forum. If I can't get this resolved before Monday I will have to dispute the charge. A huge problem since I really needed to have the information in the folders accessible to share with others. 

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  Rona

  • May 12, 2023 22:17

  Hi Carolyn, 

  Welcome to Box Community and I’m here to help!

  Please reach out to our Billing team by creating your ticket here or you may email our team directly using billing@box.com. 

  Hope it helps! 

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