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Not able to accept collaboration invite

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Emelin Gustafsson

Hi there,

I received an email about accepting a collaboration invite. I made my personal account with the same email I received the collaboration invite too, but when I click to accept the invite, it brings me to my box home page where all I can see is the "Getting Started with Box" pdf that was downloaded upon signing up.

How can I resolve this?

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2 comments

Date Votes
  • Rona
    • Edited

    Hi Emelin, 

    Welcome to Box Community and I’m here to help!

    Please accept your pending invite sent to your Box account. If you can't find the folder/file you're supposed to have access to. Kindly contact the person who sent this invite and request for a new collaboration invite. 

    Hope it helps! 

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  • Vilna Bashi Treitler

    No, this doesn't help, because I keep accepting the invite and it does not go to any file or folder. 

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