Can't log in on my tablet or phone

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Ana Kyoseva

• May 15, 2023 11:26

Hi, I can log in to my BOX account on my laptop and desktop with no issue but I can't log in on my phone or tablet. It says 'Your account or password is incorrect. If you can't remember you password. reset it now'. I talked to other colleagues and they all have the same issue. 

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  Rona

  • May 16, 2023 22:06

  Hi Ana, 

  Welcome to Box Community and I'm here to help! 

  To assist with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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