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Work Partner unable to access his account due to 2FA

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ruben.tella

Hello BOX team,

need your support, as one of my team members is unable o access to his box account due to the 2FA password is not working properly. 
once you get in touch with me, I'll provide you his account user.
thanks in advance.

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2 comments

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  • Rona

    Hi Ruben, 

    Welcome to Box Community and I’m here to help!

    Due to security reasons, we encourage you to have the impacted user to post in this forum to address his login issue. 

    Thanks for posting! 

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  • ruben.tella

    Hi Rona, thanks for your kind reply, however, how is the user going to post something if he cannot even login into his account?

    just to post in this thread i need to log in, so the encouragement you've posted, is nonsense. 

    is there an email address the concerned user can write to ?

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