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3 comments

Date Votes
  • Rona

    Hi Brian, 

    Welcome to Box Community and I'm here to help! 

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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  • Kristin Roark

    I'm currently having this problem as well. I can't open files in Box, I have to download and upload after I edit. Any tips for getting this fixed?

     

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  • Penny Vavricka

    Hi All,

    I'm having the same sort of problem. I can open and view once or maybe twice, but if I need to go back to a document, it says 

    "This preview didn’t load because the document may be protected. Please try to open or download the file to view." Then I have to download and view in a pdf and can't make comments if needed. How did you solve the problem?

    Thanks,
    Penny

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