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Box Sign Templates Disappeared

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Courtney Lynne Wilkins
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I updated a Box Sign template earlier today and when I saved it, it disappeared from my list of templates. I then deleted one single template and now I'm showing no templates at all, even though I can still see the template files in their home folder and they show as templates, but do not appear in my Box Sign templates to actually build signature requests.

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12 comments

Date Votes
  • Rona

    Hi Courtney, 

    Welcome to Box Community and I'm here to help! 

    To help with your Box Sign issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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  • Brad Sparks

    This just happened to me as well. Additionally, it will say page 1 of 3 on the templates and if I change pages the templates disappear, even if there were some on page 1

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  • Mariana Gonzalez

    same! can I please get help, I have been creating templates and now they are gone. 

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  • Dairely Gonzalez

    Any updates on this issue? We've been experiencing this for over a few months as well and no updates from the engineering team

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  • John Pederson

    same happened to me

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  • Devin Blair

    This issue is still occuring.

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  • Farmer, Ken

    This issue is still occuring.

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  • Jennifer Challis

    My template just disappeared.

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  • Olivia de la Garza

    This just happened to me as well.  Please help ASAP.

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  • John Pederson

    Just happened to me when I replaced the document with a new version. Saved successfully but now is not in my template list. This "bug" needs to be resolved.

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  • Tim Hawks

    Just happened to me as well.   Why is no one from Box responding to this thread?  I did the exact same thing.   Replaced the document with new version adjusted fields and saved template.   Now it is gone in my template list.

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  • Scott Hardage

    Just happened to me too.

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