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user already exists

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Jerry Adcock

When I try to add a user I get a message stating there was an error and referring me to a spreadsheet. When I open the spreadsheet it says that the user I tried to add already exists. Yet he is not in the user list, nor any other report I can think of running. I have asked the requesting party to revoke any invites to collaborate on a folder or file, which they have done, but I still can't create this user.
I can create other users without issue, but not this one.

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  • Nate

    Jerry - did you check to see if the email existed as an external user?

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  • Ann
    • Edited

    Hi Jerry,

    Welcome to the Box Community, I'm happy to help!

    This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes!

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