Ann

Follow
  • Total activity 1452
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 726

Activity overview

Latest activity by Ann

  • Ann commented,

    1. Community
    2. Support Forum
    3. Email Change

    Hi Kate,  Welcome to Box community. The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials located on t...

  • Ann commented,

    1. Community
    2. Support Forum
    3. storage

    Hi Octaviano,  Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

  • Ann commented,

    1. Community
    2. Support Forum
    3. Account set up

    Hi,  Welcome to Box community. Could you share additional information so that I can help you better? I look forward to your response.

  • Ann commented,

    1. Community
    2. Support Forum
    3. Transfer of Ownership

    Hi Robert, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting!...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Desperately Need A Support Ticket

    Hi there,  Welcome to Box community. You mentioned on your previous post that a specific folder shows as “partially synced”. Please note "When a parent folder is partially synced (hovering over fol...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Incorrect Storage Usage

    Hi,  Welcome to Box community. You have a folder containing a lot of items, and its size is about 46GB. Please review your folders and remove any unnecessary files to free up space. Thank you for p...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Account recovery

    Hello,  Welcome to Box community. If you can no longer access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain acc...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Account upgrade support

    Hi Ebony,  Welcome to Box community. If you are encountering issues upgrading your account, I highly recommend that you reach out to either Billing or Sales.  For billing, you can email them at bil...

  • Ann commented,

    1. Community
    2. Support Forum
    3. Need support ticket

    Hi kelly,  Welcome to Box community. Please provide details about your issue, so that we can assist. Thank you for posting!

  • Ann commented,

    1. Community
    2. Support Forum
    3. Request for removal from the suppression list

    Hello,  Welcome to Box community. I've investigated our email server logs and it looks like the email address​, was placed on our email suppression list. This typically happens when a user's email ...