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Trouble adding a co-admin

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Lannie Waggy

Hello,

I'm a co-admin, attempting to make a managed user a co-admin, but I receive the following pop-up:

"Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again."

They're part of the same domain as every other user.

Thanks

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7 comments

Date Votes
  • Lannie Waggy

    Please disregard. They just showed up as a co-admin despite the error message.

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  • Rona

    Hi Lannie, 

    Welcome to Box Community and I’m here to help!

    Glad that hear that it worked out! Let us know if you need assistance and feel free to join back here. 

    Thanks for posting! 

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  • Agnes Lupa

    I have the same issue, however, the person is not appearing as a co-admin after multiple attempts and the same message noted in the comment above about a verified domain.

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  • LGAS Admin - The Access Group

    I have the same issue now as well. Can someone please respond to this support request?

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  • Matthew Pierce

    I have this same issue

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  • Amanda Niu

    same issue here

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  • Neil

    When trying to make a managed user a co-admin I'm getting a message that this user needs a primary and secondary email address. Understand that others have had the same issue. Help!

     

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