Trouble adding a co-admin

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Lannie Waggy

• May 17, 2023 16:04

Hello,

I'm a co-admin, attempting to make a managed user a co-admin, but I receive the following pop-up:

"Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again."

They're part of the same domain as every other user.

Thanks

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  Lannie Waggy

  • May 17, 2023 16:31

  Please disregard. They just showed up as a co-admin despite the error message.

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  Rona

  • May 17, 2023 21:19

  Hi Lannie, 

  Welcome to Box Community and I’m here to help!

  Glad that hear that it worked out! Let us know if you need assistance and feel free to join back here. 

  Thanks for posting! 

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  Agnes Lupa

  • November 02, 2023 18:35

  I have the same issue, however, the person is not appearing as a co-admin after multiple attempts and the same message noted in the comment above about a verified domain.

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  LGAS Admin - The Access Group

  • November 08, 2023 03:01

  I have the same issue now as well. Can someone please respond to this support request?

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  Matthew Pierce

  • August 13, 2024 15:26

  I have this same issue

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  Amanda Niu

  • September 24, 2024 20:43

  same issue here

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