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3 comments

Date Votes
  • Rona

    Hi Kevin, 

    Welcome to Box Community and glad to help! 

    I've investigated our email server logs and your email address​, was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from

    • box.com 
    • notify.box.com
    • reply.box.com
    • track.box.com

    It's possible that emails may bounce back to Box again. You may need to contact your ISP or internet service provider or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications

    Hope it helps! 

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  • Kevin L. Atkins

    I followed up with my internal IT department and they have now removed the block, however I am still not receiving notifications.  Would you be able to double check again and make sure the emails aren't bouncing back?

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  • Mary Jo Geer

    @rona  I'm having the same issue with an external user.  We have, I believe an enterprise account, and this user is not getting notifications.  She says her settings are ok.   Can their emails go onto this suppression list too ? Any idea how to fix?  Or should I have her reach out to their IT about the blocking?  Thanks!

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