Uploaded MOV files are enlarged horizonally

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orec system

• May 19, 2023 00:53

When I try to preview the uploaded MOV file, it gets stretched horizontally. Last month in April, I uploaded the same file and it appeared correctly. Today I also tried uploading a different MOV file, but it also becomes stretched horizontally. Is this a known bug or something?

 

Thanks in advance.

 

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  有島 真之

  • May 19, 2023 09:07

  I was able to confirm the same event. It's behaving like a bug.

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  Rona

  • May 24, 2023 22:30

  Hi there, 

  Welcome to Box Community and I'm here to help! 

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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  Karie Nicholas

  • May 25, 2023 17:02

  I'm also having the same issue.  I'm uploaded 9x16 videos, and they get stretched after upload.

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