2 - step verification

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Nichael Moredjo

• May 19, 2023 13:05

Hi, 

I did a factory reset and lost the old authenticator with the login details of my account. 

Please help

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• 

  Rona

  • May 19, 2023 14:41

  Hi Nichael, 

  Welcome to Box Community and I'm here to help! 

  To help with your 2FA issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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