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IOS APP Malfunction

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K

I cannot upload multiple images via Box App on IOS device after newest app update.

  • What iOS version do you have? 15.41
  • How are you exactly uploading the files? Normally like you are supposed to. Click the plus sign sign, select the photos from library. 
  • Have you tried to uninstall/reinstall the app? YES. Multiple times
  • Can you also try on a different browser? That makes no sense. I need to use the APP. 

Please help to fix this ASAP - I have used Box for over 10 years and without this function it is useless. 

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Comments

2 comments

Date Votes
  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and I’m here to help!

    • Has it ever worked before with your Box for iOS? 
    • Are you having trouble uploading files in every folders, both owned and collaborated with? 
    • Did you try to log in through your browser and upload your file? If so, how was it? 

    We'd love to hear back from you! 

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  • K
    • Has it ever worked before with your Box for iOS? YES
    • Are you having trouble uploading files in every folders, both owned and collaborated with? YES
    • Did you try to log in through your browser and upload your file? If so, how was it? Irrelevant. I need to use the APP not browser. It is multiple file upload issue.  
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