I'm not receiving email notifications.
Answered
Hello. Notifications will not be sent to this email address. Has it been added to the suppression list? Please remove it from the suppression list.
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Hi there,
Welcome to Box Community and I’m here to help!
Note that we've removed your email from this post to keep your information private and secured.
I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP or internet service provider or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications
Hope it helps!
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