Getting a e-mail reset password

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Andrei Petunin

• May 22, 2023 10:20

My colleague is unable to reset her password - would you be able to assist please? Her e-mail address is  She is having trouble accessing Box.

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  Andrei Petunin

  • May 22, 2023 10:24

  Accessing Box for the first time that is!

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  Rona

  • May 23, 2023 22:14

  Hi Andrei, 

  Welcome to Box Community and I’m here to help!

  Note that we've removed the user's email address from this post to keep the user's details private and secured. 

  If you're having trouble receiving the password reset email, you can always generate a new one here. Also, here's our recommended troubleshooting steps to address your issue with notifications. 

  Hope it helps! 

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