Co-owned files deleted

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Melanie Callaghan

• May 27, 2023 19:41

I had files that were co-owned between my personal and university Box accounts. When my university account was deactivated, all co-owned files were deleted. I had these files shared with my personal account specifically for the purpose of maintaining the data when my university account was deactivated. Can Box restore these files to my personal account?

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  Rona

  • June 02, 2023 22:32
  • Edited

  Hi Melanie, 

  Welcome to Box Community and I'm here to assist! 

  When an account is deactivated, the contents owned by this account will cease to be accessible as well. This will also apply for collaborators with Co-Owner and below permissions. 

  You may want to get back to your University Admin for assistance. 

  Thanks for posting! 

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