Won't allow any upload

Answered

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May 28, 2023 07:12
Edited

My allowed storage of 10gb is completely empty and my Trash bin has emptied but I still cannot upload a file (500mb). How do I overcome this? Do I need to delete my account and re-register?

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5 comments

Rona

June 02, 2023 22:34
Hi Peveril,

Welcome to Box Community and I'm here to assist!

For added context, kindly upload a screenshot of your upload error.

We'd love to hear back from you!
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Peveril Walsh

June 04, 2023 08:49
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Peveril Walsh

June 04, 2023 08:51
That file (Caravan - Ellesmere May 23) is only 505mb and my storage is empty.

Regards

Pev Walsh
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Peveril Walsh

June 08, 2023 18:17
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Rona

June 13, 2023 21:50
Hi Peveril,

Good day!

According to your error, it appears that you're hitting your upload size limit. The maximum file size limit for uploads to Box varies depending on your account type:
- Free personal: 250 MB
- Starter: 2 GB
- Business: 5 GB
- Business Plus: 15 GB
- Enterprise (and Digital Suites ): 50 GB
- Enterprise Plus: 150 GB
For more details, please refer to our pricing comparison page.

Hope it helps!
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