can't add user due to user being deactivated

Answered

Follow

New post

Box User

• May 30, 2023 11:50

Havnig trouble adding a particular email as a new collaborater.   Other emails from the same domain have been added succesfully.  Keep getting a red message saying that she cannot be added because she has been "deactivated".  I have not deactivated her.

Any tips on how to solve this?

0

• 

  Rona

  • May 31, 2023 22:07
  • Edited

  Hi there, 

  Welcome to Box Community and I'm here to assist! 

  You can only invite collaborators with an active Box account, as collaboration requires Box log in. Meanwhile, you can advise your invitee to contact us directly for us to look into her account. 

  Thanks for posting! 

  0

  Comment actions Permalink

Please sign in to leave a comment.