Stretched Videos

Answered

Follow

New post

Ashley Amber

• May 30, 2023 14:10

After uploading from my ipad my videos are stretched. I have been using this program for years and never experienced this. Please help.

0

• 

  Rona

  • June 08, 2023 22:52

  Hi Ashley, 

  Welcome to Box Community and glad to assist! 

  To help fix the issue,

  • Is this recurring in every videos you uploaded? 
  • What if you upload it in your mobile device's browser and not in the Box for iOS app? 
  • Has it ever worked before? 

  We'd love to hear back from you! 

  0

  Comment actions Permalink
• 

  Ashley Amber

  • June 09, 2023 11:34

  It happens with all vertically filmed videos. I have never had an issue until last week. I have tried everything. Downloading it to my computer, sending to my phone. None of them have worked. Was there an update?

  0

  Comment actions Permalink

Please sign in to leave a comment.