video preview cutting off frames

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Rose St. Pierre

• May 30, 2023 15:57

Hi, I've noticed that both MP4 and MOV video files are sometimes cut off by 2-3 frames at the end while in preview mode, but are complete when opened or downloaded. 

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  Rona

  • June 08, 2023 22:55

  Hi Rose, 

  Welcome to Box Community and glad to assist! 

  Upon checking, it shows that you're already working with our Support team through email. Please keep an eye to your email and we'll keep in touch. 

  Thanks for posting! 

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