Box Drive Windows sync gives out of space error, but account still has free space.

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Box User

• May 30, 2023 21:26

Box Drive Windows won't sync files and started giving this error:  "The account this folder belongs to has run out of space."

Box.com still shows my account has 15GB available. I can still upload files from web interface, but Box Drive will not sync. 

I have latest Box Drive 2.33.128 installed for Windows 10.

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  Rona

  • June 03, 2023 00:45

  Hi there, 

  Welcome to Box Community and glad to assist! 

  By any chance, did you check if this is a shared folder you got this error from? If yes, you may want to reach out to the owner. As the storage of the folder differs depending upon the storage used by the owner. 

  Hope it helps!  

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