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I am not receiveing email notifications of uploaded by file request form

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hnk1005

Hello.

I am not receiveing email notifications of uploaded by file request form.

Email notification of another action is sent.

Only file request form.

Best Regards 

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  • Rona

    Hi there, 

    Welcome to Box Community and I'm here to assist! 

    Is this recurring only for files uploaded through your file request form? If yes, can you please try to upload via Drag and Drop? 

    Also, did you already checked your spam/junk folder? 

    Let me know how it goes! 

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  • hnk1005

    Hello

    Thanks you for your response.

    Case1:　Turn off "Required uploders to log in to Box"  in file upload settings

                    Email notification was not sent.

    Case2:　Turn on "Required uploders to log in to Box"  in file upload settings

                    Email notification was sent.

    *Both cases are for the same folder.

    Also , i already checked my spam/junk folder.

    If possible , i hope that you will try the case above.

    Best Regards

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  • hnk1005

    In addition, Previously, email notifications were sent in both cases.

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