I am not receiveing email notifications of uploaded by file request form

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hnk1005

• May 31, 2023 04:18

Hello.

I am not receiveing email notifications of uploaded by file request form.

Email notification of another action is sent.

Only file request form.

Best Regards 

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• 

  Rona

  • June 06, 2023 21:53

  Hi there, 

  Welcome to Box Community and I'm here to assist! 

  Is this recurring only for files uploaded through your file request form? If yes, can you please try to upload via Drag and Drop? 

  Also, did you already checked your spam/junk folder? 

  Let me know how it goes! 

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  hnk1005

  • June 07, 2023 00:48

  Hello

  Thanks you for your response.

  Case1:　Turn off "Required uploders to log in to Box"  in file upload settings

                  Email notification was not sent.

  Case2:　Turn on "Required uploders to log in to Box"  in file upload settings

                  Email notification was sent.

  *Both cases are for the same folder.

  Also , i already checked my spam/junk folder.

  If possible , i hope that you will try the case above.

  Best Regards

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  hnk1005

  • June 07, 2023 00:50

  In addition, Previously, email notifications were sent in both cases.

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