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Can't login to folder

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Karin Dubinsky

Hello.

I couldn't remember my login password so I changed it succesfully. 

When I got into the folder section, it says I have to update my password in order to ger access. I tried with my current password but it doesn't work..

I guess it wants my old one but I can't remember it.

Please help!! as soon as possible!

Thanks,

Karin

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3 comments

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  • Rona
    • Edited

    Hi Karin, 

    Welcome to Box Community and glad to assist! 

    If you're working with external folders its owner may have setup strong password requirement to their folders for security purposes. Please make sure you've set a strong password in your account so you could access the shared folder(s). 

    How do you define a “strong” password?

    • A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
    • A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
    • The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
    • If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

    Hope it helps! 

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  • Karin Dubinsky

    Hi

    It says I need to change the password (because I can't remember the old one) but it doesn't let me, that's the problem.

    This answer didn't solve the problem for me.

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  • Karin Dubinsky

    the owner did change the settings and I need to set a strong password to access the folder, but I can't change it without the old one. What can I do?

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