Welcome to the new Box Support website. Check out all the details here on what’s changed.

Mac Ventura 13.4 - Box doesn't work

Answered
New post

Comments

1 comment

  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Please proceed and uninstall your Box Drive: 

    1. Quit Box Drive
    2. Open a Terminal window and run the following command:
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter:
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when have finished typing it in.

    Restart your machine and reinstall Box Drive. 

    Hope it works! 

    0
    Comment actions Permalink

Please sign in to leave a comment.