Problem with Videos uploaded to Box recently...

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Adrienne Der Marderosian

• June 03, 2023 21:16

I have recently recorded some videos on my IPhone 13 and when I post to Box, the aspect ratio is off resulting in the picture appearing stretched out. Any suggestions for how to fix this problem?  Thank you...

 

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  Rona

  • June 08, 2023 22:04

  Hi Adrienne, 

  Welcome to Box Community and glad to assist! 

  To help fix the issue,

  • Is this recurring in every videos you uploaded? 
  • What if you upload it in your mobile device's browser and not in the Box for iOS app? 
  • Has it ever worked before? 

  We'd love to hear back from you! 

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