MFA no backup codes - using new phone

Completed

Follow

New post

Hein Myat Thu Htet

• June 06, 2023 14:03

 I was using Google Authenticator for multi factor authentication codes for box (for business user).
Changed to new phone and lost previous google authenticator including the one for box. 

Is there any way to disable my MFA validation or confirm my identity by other way, like my email associated to box?

0

• 

  Rona

  • June 07, 2023 22:08

  Hi there, 

  Welcome to Box Community and I'm here to help! 

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting!

  0

  Comment actions Permalink

Please sign in to leave a comment.