Not getting password reset email

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Govind Jha

• June 08, 2023 08:33

Hi,

Since last week, I am not getting email updates of changes or uploads of BOX Drive in spite of no changes made in the settings.

Issues:

1. Not getting email updates of changes made in box.

2. Not getting password reset email of the box.com

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• 

  Rona

  • June 09, 2023 22:57

  Hi there, 

  Welcome to Box Community and glad to assist! 

  You may have experience issues in receiving your email notifications. And to address the issue, here's our recommended troubleshooting steps. 

  Hope it works!

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  Jorge Flores

  • November 08, 2024 18:34

  One of my users is having the same issue, can you please assist with this user.

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