Unable to pay for upgrade

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Morten Grønborg

• June 08, 2023 10:55

We have made a succesful proof-of-concept using the free version and would like to upgrade to the business version (3 users).

The problem arises in paying for the upgrade. We receive the following error notification:

"We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance".

All fields are filled out correctly and we are getting no field red-outs. We are using a valid Mastercard for payment.
Can you help us getting the payment thru?

Best regards, Morten

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  Morten Grønborg

  • June 08, 2023 10:57

  I forgot to add: We are situated in Denmark, if that would influence on payment in any way. Thanks. 

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  Rona

  • June 09, 2023 14:14

  Hi Morten, 

  Welcome to Box Community and glad to assist! 

  All other billing-related inquiries can be sent to billing@box.com. A member of our team will reach out as soon as possible to assist you!

  Thanks for posting! 

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