Upload document indicates complete but I can't see it

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Sonia Roy

June 08, 2023 16:39

Hello ! I want to upload a file: I do:

New+

File Upload

I go get my file

It indicates complete but I do not see it !?

Can you help me ?

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Rona

June 13, 2023 22:11

Edited
Hi Sonia,

Welcome to Box Community and glad to assist!

Can I confirm the size of the file you're uploading? Please be informed that the maximum file size limit for uploads to Box varies depending on your account type:
- Free personal: 250 MB
- Starter: 2 GB
- Business: 5 GB
- Business Plus: 15 GB
- Enterprise (and Digital Suites ): 50 GB
- Enterprise Plus: 150 GB
For more details, please refer to our pricing comparison page.

Could you check if you're uploading a file greater than your upload size limit? If not, I recommend running these troubleshooting steps to address your upload issue.

Hope it works!
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