Can't transfer admin ownership "You do not have permission to confirm this administrator transfer'

I have tried several times to promote another Box user to admin and transfer that role from myself (I am the current admin). Every time I get the email confirmation link, it says "You do not have permission to confirm this administrator transfer."

Troubleshooting steps I've tried with the same result every time:

1) Log out of Box and back in. Cancel and re-submit admin change request in the admin protal.

2) Using incognito browser tab to re-initiate entire process. Pasting link from email into same incognito window.

3) Elevating target user to group admin and then co-admin and trying again.

What do I need to to transfer admin?

Rona

June 13, 2023 21:40

Hi Kinji,

Welcome to Box Community and glad to assist!

Upon checking you're already working with our Support team regarding your Admin transfer. Please keep an eye to your email and our team will keep in touch.

Thanks for posting!

Roy Long

October 12, 2023 18:23

I have this same issue. Should I also open a ticket for this? If so, what category for the ticket?

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