"old_Box" folders

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Kenneth Rytjaern

• June 10, 2023 07:04

Why is The Box client creating multiple folders ("old_Box", "old_Box_2", "old_Box_3"...and so on, see pic) under my user account on the computer? They are all empty and when I delete them they keep coming back. What are their purpose?

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  Rona

  • June 30, 2023 20:44

  Hi Kenneth, 

  Welcome to Box Community and glad to assist! 

  To help you isolate the issue: 

  • Are these folders showing inside your local Box folder? 
  • Are these folders in the Box website as well? 
  • Can I confirm the Operating System running in your machine? 
  • What is your current  Box version? 

  We'd love to hear back from you! 

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  Kenneth Rytjaern

  • June 30, 2023 21:48

  I deleted them on my computer several times a couple of weeks ago and since then I don´t see them any more... I never saw them in the Box online... I´m running W10 Home on the computer... I don´t know the current  Box version or where I can see that...

  Everything is working fine now.

  Thanks/Kenneth

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